Shipping & Returns Policy

In-store pick up

We have a showroom - pick up option in Milan available. Customers can pick up the the products from there. For more information please contact us under info@dewyld.com

Shipping

Orders will be shipped with GLS, DHL or Italian mail. Depending on the country, we are selecting the appropiate shipping provider.

We currently ship to the following countries:

Unless there is a free shipping offer indicated on the website, we charge the following costs per country:

Italy: Shipping 5€

Europe Zone 1: Austria, Belgium, Czech Republic, Denmark, France, Germany, Hungary, Luxembourg, Netherlands, Poland, Slovenia, Spain, Sweden, UK: Shipping 12€

Europe Zone 2: Bulgaria, Estonia, Finland, Greece, Ireland, Lithuania, Norway, Portugal, Romania: Shipping 20€

Russia: Shipping 20€

USA: Shipping 20€

China: Shipping 20€

Japan: Shipping 20€

Shipping costs are intented per entire order.

We do not take responsability for local customs procedures or additional VAT charged.

For orders outside these territories, please contact info@dewyld.com for a shipping cost estimate. We will be happy to get our products to you.

Exchange-policy

  • One-off exchange for size exchange or other products at the same value or higher is accepted with the original receipt within 30 days of receiving the package. Items must be presented in new condition with original packaging and must not have been worn.
  • All the pierced earrings cannot be exchanged or returned due to hygienic reasons.
  • The shipping fees and the related costs of the returned products shall be responsible by customers except for faulty items on arrival.
  • Products will be exchanged after we examined your returned product(s) with product defects. You will be informed on the duration of the process depending on stock availability.
  • Returns that do not meet our policy will not be accepted and will be sent back to the customer.
  • DEWYLD reserves the final right of decision.

Payment options

DEWYLD accepts Visa, MasterCard and American Express.

Warranty

The warranty is guaranteed one year from the invoice date. This warranty does not cover the surface treatment or stones falling out due to inappropriate use.